Shadow Travel Case

Dear Tiina,

We apologize for the inconvenience you experienced with your order. We understand how frustrating it can be to not receive a package that you were expecting. We have looked into the issue and it seems that there was a problem with the courier company and they were unable to make the delivery.

We are currently in the process of resolving this issue and we will make sure to keep you updated on the status of your package. If for any reason the package was returned to us, we will gladly issue a refund for your order. We truly appreciate your patience and understanding in this matter. We strive to provide the best service possible and we sincerely apologize for any disappointment this may have caused.

Thank you for bringing this to our attention and giving us the opportunity to make things right for you.

Best regards,
Floraiku Paris Team